idompet Frequently Asked Questions

To register with idompet, visit the idompet Login page and click the registration option. You will need to provide a valid email address, a strong password, your full name as shown on your MyKad or passport, and your mobile number. The entire process takes under five minutes. Once your account is created, you can make your first deposit and start playing immediately after basic verification is completed.

idompet follows standard Know Your Customer (KYC) procedures. You will typically need to upload a clear photo or scan of your government-issued ID — your MyKad is the preferred document for Malaysian players. A selfie holding the ID may be requested in some cases. Proof of address (such as a utility bill or bank statement dated within 90 days) may also be needed for higher withdrawal tiers. KYC protects both you and the platform.

On the idompet Login page, click "Forgot Password" below the login form. Enter your registered email address and you will receive a password reset link within a few minutes — check your spam folder if it does not appear in your inbox. Follow the link, set a new secure password, and log back in. If you no longer have access to that email address, contact our 24/7 live chat support team directly for assisted account recovery.

No. idompet strictly permits one account per player. Operating multiple accounts — even from different devices or IP addresses — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you accidentally created a duplicate account, contact support immediately so the issue can be resolved without penalty.

You can request account closure at any time through our 24/7 live chat or by emailing [email protected]. Before closing, make sure to withdraw any remaining balance — closure requests are processed within one to three business days. If you are closing due to problem gambling concerns, we strongly encourage you to use our self-exclusion tool instead, which provides added protection and access to responsible gaming resources.

The minimum deposit at idompet is RM 30 for most payment methods, including FPX bank transfers and DuitNow. For e-wallets like Touch 'n Go eWallet and Boost, the minimum may be as low as RM 20 depending on the current promotion. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes. All deposits are in Malaysian Ringgit (MYR) with no currency conversion fees.

Touch 'n Go eWallet deposits at idompet are typically credited within seconds to two minutes. It is one of the fastest deposit methods available on the platform. Simply select Touch 'n Go eWallet at the cashier, enter the amount, authenticate through your TnG app, and the funds appear in your idompet wallet almost instantly. If a deposit is not reflected after five minutes, take a screenshot of the TnG transaction and contact live chat support.

idompet supports all major FPX-enabled banks in Malaysia, including Maybank, CIMB Bank, Public Bank, Hong Leong Bank, RHB Bank, AmBank, Bank Islam, Bank Rakyat, and more. FPX deposits are processed in real time — you are redirected to your bank's secure online banking portal (such as Maybank2u or CIMB Clicks) to authorise the payment, then returned to idompet once complete. No bank card details are stored on our servers.

Withdrawal processing times at idompet vary by method. DuitNow and FPX bank transfers are typically completed within 30 minutes to 2 hours during business hours. Touch 'n Go eWallet and Boost withdrawals usually arrive within 15 to 45 minutes. USDT TRC20 crypto withdrawals are processed within one to three hours depending on network congestion. All withdrawals are subject to a standard security review. Requests submitted after midnight may be processed the following morning.

idompet does not charge any platform-side fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a nominal FPX processing fee per transaction. We recommend checking with your payment provider. For USDT TRC20 withdrawals, standard blockchain network fees (gas fees) apply and are deducted from the transferred amount, not charged separately by idompet.

The minimum withdrawal amount at idompet is RM 50 for bank transfers and DuitNow. For e-wallets such as Touch 'n Go eWallet and Boost, the minimum withdrawal is RM 30. Crypto withdrawals via USDT TRC20 have a minimum equivalent of approximately RM 100, subject to current exchange rates. To process a withdrawal, your account must be fully KYC-verified and any active bonus wagering requirements must be completely met beforehand.

idompet hosts hundreds of slot titles from leading game studios, including video slots, classic three-reel slots, Megaways mechanics, and progressive jackpot games. Popular categories include high-volatility slots for big-win chasers and low-volatility options suited for longer sessions. Titles are regularly updated, and many feature free spin rounds, multipliers, and bonus buy options. You can filter by provider, volatility, or RTP directly from the slots lobby.

RTP stands for Return to Player — it is the theoretical percentage of wagered money a slot game returns to players over a large number of spins. For example, a slot with 96% RTP would return RM 96 for every RM 100 wagered on average, over millions of rounds. RTP is a long-term statistical measure, not a session guarantee. idompet lists RTP figures in each game's information panel so you can make informed choices before playing.

Yes. idompet's sportsbook covers the Malaysia Super League, Malaysia FA Cup, and other domestic football competitions alongside international leagues like the English Premier League, La Liga, and Champions League. Live in-play betting is available for selected matches, including live football streaming where rights permit. You can place pre-match, live, and outright bets with competitive odds, all in MYR. Check the Sportsbook section for the latest fixtures and markets.

idompet is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in your mobile browser — no app download is required, though a dedicated app may be available for Android users. All games, including live casino tables, slots, and sportsbook betting, work seamlessly on smartphones and tablets. We recommend a stable Wi-Fi or 4G connection for the best live casino and live football betting experience.

Fishing games are arcade-style skill games where players aim and shoot at fish swimming across the screen — each fish has a different point value and payout multiplier. You purchase ammunition (bullets) using your balance, and each successful catch pays out based on the fish's value. Bigger, rarer creatures like bosses and sea dragons carry higher multipliers. idompet features several fishing game titles with varying themes, difficulty levels, and jackpot mechanics, making them popular among Malaysian players.

idompet regularly offers a welcome deposit bonus to new players, typically a percentage match on your first deposit up to a set MYR cap. The exact percentage and cap are displayed on the promotions page at the time you register — offers can change seasonally. To claim it, opt in during or shortly after your first deposit. Always read the bonus terms before claiming, particularly the wagering requirement, minimum odds, and game eligibility conditions.

A wagering requirement (also called a rollover or turnover requirement) is the number of times you need to wager the bonus amount — or bonus plus deposit — before you can withdraw winnings derived from that bonus. For example, a RM 100 bonus with a 20x wagering requirement means you must place RM 2,000 in total bets before cashing out. idompet states the wagering requirement clearly on each promotion page. Slots typically contribute 100% towards meeting the requirement; live casino and table games may contribute less.

Yes, idompet periodically offers free spin promotions tied to featured slot game launches, reload bonuses, and special events. Free spins are credited to your account and can typically be used on designated slot titles only. Any winnings from free spins are converted to bonus credits subject to wagering requirements before they can be withdrawn as real money. Check the Promotions section regularly — new free spin offers are added for Malaysian players throughout the year.

idompet operates a tiered loyalty programme that rewards consistent players with points for every bet placed, regardless of outcome. As you accumulate points, you progress through tiers that unlock benefits such as higher withdrawal limits, faster processing, exclusive cashback deals, personalised bonuses, and a dedicated VIP account manager. Malaysian players in Kuala Lumpur, Penang, Johor Bahru, and Petaling Jaya frequently ask about VIP status — contact our support team to learn more about current tier thresholds.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement is met. However, you can forfeit (cancel) an active bonus at any time from your account settings — doing so will remove the bonus balance and any associated winnings, but will restore your deposited real-money funds if they were kept separate. If you are unsure about an active bonus, contact idompet's live chat support before placing any bets.

idompet operates under applicable international gaming regulations and is committed to fair play, player protection, and data privacy. The platform uses industry-standard SSL encryption to protect all player data and financial transactions. Game outcomes are determined by certified Random Number Generators (RNGs) to ensure fairness. Our full compliance and licensing details are outlined in the Terms & Conditions. We encourage all players to review those documents before registering.

idompet enforces a strict 21+ age policy across all products and services. This applies to all casino games, sportsbook betting, fishing games, and any other features on the platform. Age verification is part of the KYC process, and idompet reserves the right to request proof of age at any point. Any account found to belong to a person under 21 will be immediately suspended and all funds will be subject to review as per our Terms & Conditions.

Yes. idompet provides several responsible gaming tools to help players stay in control. These include self-exclusion (temporary or permanent account suspension), session time limits, daily and weekly deposit limits, loss limits, and a reality check reminder that notifies you of time spent in session. To activate any of these tools, go to Account Settings under the Responsible Gaming section, or contact our 24/7 support team. We encourage all players to set limits before they feel they need them.

If you or someone you know is struggling with problem gambling, idompet encourages reaching out to professional support services. In Malaysia, the National Council on Problem Gambling (Kementerian Perpaduan Negara) and counselling services through Hospital Universiti Kebangsaan Malaysia (HUKM) offer assistance. You can also visit our dedicated Responsible Gaming page for a full list of resources, self-assessment tools, and guidance on setting safe betting boundaries.

idompet uses 256-bit SSL encryption for all data transmitted between your device and our servers. Payment information processed via FPX and DuitNow never passes through idompet's servers directly — it is handled by Malaysia's official payment infrastructure. We do not store full card numbers or bank login credentials. Our privacy practices comply with applicable data protection standards, and you can read the full details in our Privacy Policy.