Data Protection & Privacy
At idompet, we are committed to handling your personal data with the same level of care and confidentiality you expect from a trusted Malaysian financial institution. This policy explains what we collect, why we collect it, and how we keep it secure.
How We Protect You
idompet applies industry-standard safeguards across every layer of our platform — from the moment you register to every deposit and withdrawal you make via FPX, DuitNow, or Touch 'n Go.
All data transmitted between your browser and idompet's servers is protected using TLS 1.3 encryption — the same standard used by Maybank2u and CIMB Clicks. Your login credentials, payment details, and session activity are fully encrypted in transit.
Your account is protected by strict authentication controls. idompet enforces strong password policies and offers two-factor authentication (2FA) to prevent unauthorised access — your account details stay yours alone.
Personal data is stored in encrypted databases hosted on hardened infrastructure. We apply strict data retention limits — information we no longer need for operational or legal purposes is securely deleted in line with this Privacy Policy.
idompet does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate the platform, process transactions, and improve your experience on idompet.
Our data handling practices are aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only what is necessary, obtain your consent where required, and give you clear rights over your own data at all times.
In the unlikely event of a data security incident that affects your personal information, idompet will notify affected members promptly and take immediate remedial action in accordance with applicable regulatory obligations.
This Privacy Policy applies to idompet (referred to in this document as "idompet", "we", "us", or "our"), an online gaming and sports betting platform accessible at idompet.lat. idompet serves players across Malaysia, including users based in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Bangsar, and other locations throughout the country.
By creating an account, accessing our platform, or using any of our services — including live casino, slots, sportsbook, fishing games, and FPX or DuitNow transactions — you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
For any queries about this policy, please reach out to our Privacy Team. Contact details are provided in Section 13 of this document.
idompet collects personal data only to the extent necessary to deliver our services, maintain compliance with applicable law, and improve the overall platform experience for Malaysian users. The categories of data we collect include:
We use the personal data we collect for the following purposes:
idompet processes your personal data on one or more of the following legal grounds, consistent with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards:
idompet does not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:
To process your FPX transfers, DuitNow payments, or e-wallet transactions, we share necessary transaction data with our licensed Malaysian payment service providers and the respective financial institutions (e.g., Maybank, CIMB, Public Bank, Hong Leong Bank). These partners operate under their own privacy and data protection frameworks as regulated by Bank Negara Malaysia.
For KYC verification, we may use accredited third-party identity verification services to confirm your identity and age. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.
We engage reputable technology vendors to host our platform, manage cybersecurity, and deliver customer support tooling. All such vendors are bound by data processing agreements and may only process your data as instructed by idompet.
We may disclose your personal data to Malaysian law enforcement, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of idompet, our members, or the public.
idompet uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to collect anonymised analytics data. The types of cookies we use include:
You can manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies may limit your ability to access certain features of idompet, including the login and deposit functions.
idompet retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:
When data is no longer required, idompet securely destroys or anonymises it so that it can no longer be linked to you as an individual.
As an idompet member and as a data subject under Malaysia's PDPA and applicable international frameworks, you have the following rights with respect to your personal data:
To exercise any of the above rights, please contact our Privacy Team using the details in Section 13. We will respond to your request within a reasonable timeframe and in any event within thirty (30) days of receipt, unless an extension is required by law.
idompet primarily stores and processes personal data on infrastructure located within or accessible to our operational jurisdiction. In limited cases — for example, where a technology service provider operates servers in another country — your personal data may be transferred internationally.
Where such transfers occur, idompet takes appropriate steps to ensure that your data receives an equivalent level of protection to that afforded under Malaysian law, including by entering into data transfer agreements with the relevant parties or ensuring that the recipient country provides an adequate level of data protection.
idompet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While we apply stringent security standards, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your idompet account, enable two-factor authentication, and notify us immediately at [email protected] if you suspect any unauthorised access to your account.
idompet strictly enforces a 21+ age policy across all products and services on the platform. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. All new members are required to complete age verification as part of the KYC registration process.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on idompet, please contact us immediately at [email protected] so we can investigate and act promptly.
idompet supports responsible gaming tools including deposit limits, session time reminders, cooling-off periods, and self-exclusion. For more information, please visit our Responsible Gaming page.
idompet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, regulatory requirements, or other operational factors. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of idompet after any changes have been posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way idompet handles your personal data, please reach out to our Privacy Team through any of the following channels:
When contacting us about a data subject request, please include your registered email address and a brief description of your request so we can verify your identity and respond efficiently.
Ready to Play Safely?
Your privacy is fully protected from the moment you sign up. Enjoy live casino, slots, sportsbook, and fishing games with local payment methods including FPX and DuitNow — all under a framework that puts your data security first.
21+ only. Please gamble responsibly. Responsible Gaming